1. Acceptance of Terms

By using our website, www.number1plates.com, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any of these terms, you must not use this website or place any orders. We recommend printing or saving a copy of these Terms for your records. These Terms may be updated periodically. Continued use of the website after changes are made constitutes your acceptance of those changes.

2. Contact Details

You can contact us at any time by emailing [email protected]. - Email responses: Within 24 hours (Monday–Friday). Emails sent outside working hours or on weekends may take up to 72 hours. - Postal correspondence: We aim to respond within 3–5 working days of receipt. If you request a postal reply, please allow an additional 5 working days for delivery.

3. Use of Our Products

All number plates sold via our website are Show Plates, intended for off-road use only—e.g., for display at shows, exhibitions, or on private land. Using these plates on public roads may result in legal penalties. The customer assumes all liability if such plates are used on UK highways.

4. Ordering and Product Details

Orders become bespoke upon printing the registration. At this point, they are not eligible for cancellation or refund. Products are produced as per the design and input provided by you on the Plate Builder tool. You are responsible for ensuring accuracy. Images on our website are for illustrative purposes only. Colours and proportions may differ slightly in physical products. Orders are quality-checked before dispatch. If they fail inspection, they are remade before shipping.

5. Product Amendments and Cancellations

Requests to amend an order must be made promptly. Changes are not guaranteed and may incur additional costs. We may adjust character spacing and substitute materials if necessary. Bespoke products are exempt from the statutory 14-day cooling-off period. Orders cancelled before production may be refunded, minus an admin fee of £3.99 per plate.

6. Delivery

Orders with valid documentation received before 1pm (Mon–Fri) are processed same day. Delivery options: - Standard (non-tracked): £6.99 - Express Tracked (order by 1pm): £9.99 Saturday delivery is not guaranteed. We are not liable for courier delays, incorrectly entered delivery details, or selected delivery options. Damaged goods must be reported by email with photographs, including the Quality Control label. If a delivery attempt fails twice, the courier may destroy the goods. In such cases, replacements are not issued.

7. Returns and Refunds

7.1 Returns: We do not accept returns of number plates as they are bespoke items. Accessories (e.g., surrounds, fixings) may be returned at our discretion if: - The item is faulty upon delivery. - An incorrect item was dispatched. 7.2 Refunds: Refunds are not available for bespoke number plates. We may refund accessory items or postage at our discretion. We do not cover the cost of returns unless the error was ours. Discontinued products are not eligible for return or refund.

8. Defective Items

All products undergo Quality Control before dispatch. If a defect is found, report it within 24 hours of delivery by emailing [email protected] with photographs. Claims will be reviewed by our Operations Manager or a senior representative. Their decision is final.

9. Pricing and Payment

Prices are listed on the order page and may be updated at any time. We accept major credit/debit cards and PayPal. In the event of a pricing error, we may cancel and refund your order.

10. Privacy and Data Handling

Your data is handled in accordance with our Privacy Policy and Cookies Policy. By using our website, you agree to the practices described therein.

11. Legal Compliance and Number Plate Legislation

It is your responsibility to ensure correct and lawful use of number plates. Misuse, such as altering character spacing or misrepresenting registrations, may result in MOT failure, fines, or registration withdrawal. For full legal specifications, refer to the DVLA's regulations.

12. Warranty

We offer a 3-year warranty covering: - Delamination - Letters detaching from the plate Excludes: Fitting damage, general wear and tear, or damage caused by misuse. To claim: - Contact [email protected] promptly - Provide photographic evidence and proof of purchase Replacements will be like-for-like; no financial alternatives are provided.

13. Plate Insurance (Optional)

Available only at the time of plate purchase and valid for 12 months. Covered: - Plates lost due to theft (requires Police report) - Plates damaged in a road traffic collision (requires insurance claim) Not Covered: - Accidental or deliberate damage - Wear and tear - Unreported incidents First claim: Free Subsequent claims: £7.99 admin fee Cancellation: Allowed within 14 days (cooling-off period). Claims cannot be made during this period. All claims must be made within 5 working days of reporting the incident to the Police or your insurer.

14. Intellectual Property

All website content, branding, logos, and trademarks are property of [Insert Company Name] or licensed third parties. Unauthorised reproduction is prohibited.

15. Liability and Indemnity

We accept no liability for damages except where unlawful to exclude (e.g. personal injury caused by negligence). We are not responsible for losses from misuse, website downtime, or third-party issues.

16. Governing Law

These terms are governed by the laws of England and Wales. You may bring legal proceedings in the appropriate UK jurisdiction based on your location.