TERMS AND CONDITIONS
These Terms and Conditions are effective from 25/01/2023.
1) About Us
1.1: We are www.number1plates.com
1.2: You can contact us by email, using the address firstname.lastname@example.org, via our social media channels, using the contact form on our website or by visiting us at our Registered Office.
1.3: If you contact us, we reserve the right to to reply within a timeframe which we believe to be acceptable. At present, we believe this to be 24 hours for all communication received electronically Monday to Friday. If you contact us via email, social media or contact form over the weekend, or outside of our normal working hours, then please allow up to 72 hours for a response.
1.4.1: If you contact us via Post, we will respond within three to five working days of receiving your postal communication. If you have requested a response by post, please allow a further five working days for this to arrive with you. If you do not specify a method of response, we will communicate with you via email.
1.5: If we need to contact you, we will do so by email in the first instance. In some circumstances, we may choose to call you using the telephone number you provide when ordering from us. In extreme circumstances, we will contact you via post.
2) Our Contract with You
2.1: Our Contract with the customer is initially relating to the provision of a blank number plate.
2.1.1: Once your order is placed, the film on which your registration appears will be automatically printed. At this point the order becomes a bespoke item, and therefore is not eligible for a refund, should you initiate the cancellation process.
2.2: Once the Plate has been made, it proceeds to the Quality Control area where it is checked in accordance with Section 8 of these Terms.
2.3: If the order passes its Quality Control inspection, it will progress to the packing and dispatch stage.
2.4.1: If the order fails its Quality Control inspection, it will be returned to the relevant area of our production facility, depending on the issue identified.
2.5: Items ordered will be dispatched according to your chosen delivery method, selected and paid for at checkout.
3) Our Products
3.1: We manufacture replacement number plates
3.2: Anything You enter on our Builder will be printed exactly as you type it. We bear no responsibility for any mistakes made by You when entering your registration into the builder.
3.2.1: As such, we do not offer compensation or reprinting due to typing or spacing errors.
3.2.2: Our Plate Builder will display a warning prior to proceeding to checkout, which reads: “All orders are printed and manufactured exactly as you have designed. Do you wish to continue to the basket?”. By clicking ‘OK’ to acknowledge and proceed, you confirm that you agree to this.
3.3: Products may vary slightly from their pictures. The images of products on our website, including the preview made by our Plate Builder, are for illustrative purposes only. Although we have made every effort to display the aspects of the products accurately, we cannot guarantee that a device’s display of the colours accurately reflects the actual features of the products. Therefore, your product may vary slightly from those images.
3.4: You are responsible for ensuring that the plate which you have ordered is the correct size and shape for your vehicle. We cannot be held responsible for plates which have been ordered incorrectly in relation to size and/or shape.
3.5: By placing an order with us, you give us permission to use images of your plates for any marketing materials, including online imagery.
4) Changes to products, Refunds and Cancellations.
4.1: If you wish to make a change to the product(s) you have ordered please contact us as soon as possible. If a change is possible, we will make you aware of any additional costs and changes to the timing of the processing or delivery of your order. We will also aim to provide you with any other information which may be requested or deemed necessary by us as the Vendor.
4.2: We reserve the right to change the material as initially requested on the order.
4.3: We reserve the right to change the spacing of the characters on your plates if we deem the spacing requested to be excessive.
4.4: Number plates are a bespoke item, and therefore the traditional 14-day cooling off period does not apply. As such, we are not obliged to offer a full refund for any of our products, neither are we obliged to offer free cancellation.
4.5: We reserve the right to charge a Cancellation Fee of £3.99 per plate for any orders which have been cancelled by you. This is to cover administration costs, as well as any associated wasted materials.
4.6: Transactions under £42 are exempt from The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and therefore for transactions under this value, you do not have the right to cancel. However, we do offer the option to cancel, subject to our Cancellation Fee. Should you wish to cancel an order below the value of £42, you agree to pay the Cancellation Fee of £3.99 per plate.
4.7: At our discretion, we can refund the cost of your postage, accessories, and fitting kits.
5.1: Orders which have been placed prior to 14:00 will be processed the same working day,
5.2: Orders placed after 13:00 on Fridays, or at any time on a Saturday and Sunday, will be processed on the next working day.
5.3: Currently, we offer three different delivery options. These are Standard (3-5 Working Days), Signed for (within three to four working days) and Priority (1 to 2 working days)
5.4: In line with Royal Mail, our chosen delivery partner, we cannot guarantee delivery of items on a Saturday.
5.5: The time scales mentioned above are indicative and not a guaranteed time frame.
5.6: We cannot be held responsible for delays to your delivery which relate, either directly or indirectly, to issues caused or associated with our chosen delivery partner. As such we are unable to offer refunds or compensation for such delays.
5.7: We cannot be held liable if You select an incorrect delivery method.
5.8: We will not be held liable if a UK delivery method is chosen and a non UK address is entered.
5.9: We cannot be held liable for an incorrect shipping address being entered at the time of order. If we believe an address has been incorrectly entered, then an attempt will be made to contact you. If we are unsuccessful, then we reserve the right to wait until you contact us in relation to your order.
5.10: If your orders arrives damaged, you must contact us via email. This email should contain photographs which clearly highlight any damage or defects.
5.11: Our courier will try to deliver your item twice. If you are not available on both of these occasions, they will destroy the goods. Number1Plates will not replace any items which have been destroyed by the courier and will result in you purchasing a brand new product.
5.12: Lost items are not deemed lost by couriers until 14 days after posting. We are in no way responsible for any lost items. Any replacements for lost items will be produced and dispatched at our discretion.
5.13: We cannot replace or refund lost or stolen goods in transit without a full postal investigation and trying to determine what went wrong. We may also not refund or replace goods until the postal insurance pays out.
5.14: We will replace any goods that are damaged in transit or do not meet the quality standards that we set. If you have received damaged goods or goods that do not meet your expectations please send an email through to us with photos. All plates are quality checked before leaving our premises. We can not refund or resend without seeing photographic evidence.
6.1: We do not accept returns of our number plates as they are a bespoke item.
6.2: At our discretion, we will accept returns of accessories such as plate surrounds. However, a refund or replacement will only be issued if:
- The product is faulty on delivery.
- An incorrect item has been delivered.
6.3: We reserve the right to reject any item returned to us.
6.4: We are in no way liable for any costs incurred should you choose to return an item to us.
6.5: We are unable to accept returns or refund discontinued products.
7) Defective Products
7.1: All of our orders undertake a Quality Check before being dispatched to You.
7.2: Should you receive a defective product from us, despite the Quality Check being undertaken, we will request information from you, including photographs of the specific issues or defects.
7.3: If you receive a product and there is an immediate defect or issue with the product, you must contact us within 24 hours of receiving the order.
7.4: Upon reporting the issue to us and providing imagery, any claims of a defective product will be investigated by our Operations Manager. If the Operations Manager is unavailable, the most senior available member of staff will investigate on their behalf.
7.5: The decision made by our Operations Manager, or their substitute is final, and no appeal is possible.
8) Price and Payment
8.1: The price of the product will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. Please see clause 9.3 for what happens if we discover an error in the price of the product you order.
8.2 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
8.3: We accept payment with most major credit and debit cards, as well as through PayPal. You must pay for the product when the order is placed.
9) Your Personal Information
11) Number Plate Legalities
11.1: Vehicle registration number format.
The current vehicle registration format was introduced on 1 September 2001. It consists of:
- 2 letters (these refer to the region in the country where a vehicle is first registered)
- 2 numbers (these tell you when it was issued)
- A space and 3 letters chosen at random
11.2: Displaying vehicle registration numbers
Vehicle registration numbers must be correctly displayed on number plates as set out in the Road Vehicles (Display of Registration Marks) Regulations (as appropriate). These regulations govern how vehicle registration number plates are designed, manufactured and displayed.
11.2.1: You cannot rearrange or misrepresent the numbers and letters on a number plate to form names or words, so that they are hard to read. For example, fixing bolts to change any of the letters or numbers. You could be fined up to £1,000 and your car will fail its MOT test if you drive with incorrectly displayed number plates.
11.2.2: We are in no way responsible for any MOT failures which relate to the number plates you choose to display on your vehicle.
11.2.3: If you misuse your number plate, in some cases, the registration number may be permanently withdrawn. If you misrepresent a vehicle registration number you will not get back any money that you have paid for the registration number, or any other costs you have to pay.
11.2.4: You can’t use a registration number to make your vehicle appear younger than it actually is.
11.3: The British Standard: BS AU 145d and BS AU 145e.
The British Standard sets out the characteristics of the number plate. This includes visibility, strength and reflectivity. To meet the British Standard, each number plate must be permanently and legibly marked with the following:
- British Standard number (currently BS AU 145d) from 1 September 2021 a new standard will become mandatory for all new number plates fitted from that date (BS AU 145e) but can be used from 1 January 2021.
- Name, trademark or other way of identifying the manufacturer or supplier. Ours reads ‘Tennants’.
- Name and postcode of the supplying outlet, in our case Number 1 Plates, LS20 9PD.
11.4: Vehicles manufactured after 1 January 1973 must display number plates:
- Made of a reflective material.
- With a white background at the front of the vehicle and a yellow background at the back of the vehicle.
- With black letters and numbers.
11.4.1: On 1 September 2001, the regulations introduced a standard font (style of lettering) for number plates, making them easier to read. This change ended the use of italics and other styles of lettering that are difficult to read.
11.4.2: Vehicles with new or replacement number plates fitted from 1 September 2001, cannot be shown over 3 lines (unless the vehicle was first registered before 1 January 1973) or if a vehicle is constructed before 1 January 1980 and is registered in the historic tax class and is exempt from vehicle tax.
11.4.3: The characters on a number plate need to be a certain height and size:
- Characters must be 79mm tall.
- Characters (except the number 1 or letter I) must be 50mm wide.
- The character stroke (the thickness of the black print) must be 14mm.
- The space between characters must be 11mm.
- The space between the age identifier and the random letters must be 33mm.
- The margins at the top, bottom and side of the plate must be 11mm.
- Vertical space between the age identifier and the random letters must be 19mm.
11.5: Motorcycles registered on or after 1 September 2001 must only display a number plate at the rear of the vehicle.
11.5.1: If you ride a motorbike or motor tricycle registered before1 September 2001 you can also display a number plate at the front, but do not have to. Motorcycle and motor tricycle number plate characters (registered on or after 1 January 1973) must be set on 2 lines.
11.5.2: Tricycles made from four-wheeled bodies, such as saloon cars, must meet the normal requirements.
11.5.3: Tricycles built from motorcycles must meet the rules for motorcycles.
11.5.4: Quadricycles (including quad bikes) which are driven on the road must display front and rear number plates.
11.5.5: Providing they have a maximum net engine power of 15 kilowatts or less and an unladen weight of no more than 400 kilograms (or 550 kilograms if it’s a goods vehicle) they can also display number plates which meet the requirements.
11.5.6: Motorcycle number plate characters must be:
- Characters must be 64mm tall
- Characters (except the number 1 or letter I) must be 44mm wide
- The character stroke (the thickness of the black print) must be 10mm
- The space between characters must be 10mm
- The space between the age identifier and the random letters must be 30mm
- The margins at the top, bottom and side of the plate must be at least 11mm
- Vertical space between the age identifier and the random numbers must be 13mm
11.6: You can display one of the following flags with identifying letters on the left-hand side of the number plate:
- Union flag
- Cross of St George
- Cross of St Andrew – also known as the Saltire
- Red dragon of Wales
11.7: The letters, or national identifiers, you can have are:
- GREAT BRITAIN, Great Britain or GB
- UNITED KINGDOM, United Kingdom or UK
- ENGLAND, England, ENG or Eng
- SCOTLAND, Scotland, SCO or Sco
- CYMRU, Cymru, CYM or Cym
- WALES or Wales
11.8: You cannot have the flag or letters on the number plate margin, and neither can be more than 50 millimetres wide.
11.9: Vehicles which have both the letters ‘GB’ and the Union flag on their number plate do not need to display a separate GB sticker when travelling in the EU unless they are travelling to Spain, Malta or Cyprus.
11.10: From 8 December 2020 eligible zero emission vehicles (ZEVs) are permitted to display a green flash on the left hand side of the number plate. These must only be applied to vehicles which fit the ZEV category.
11.10.1: We reserve the right to refuse to print a green flash if we deem that the vehicle on which You will be displaying the plate to not be a ZEV.
12) Copyright and Usage of our site and materials.
12.1: All trade marks, service marks, trade names, logos, copyright and other intellectual property rights in our website and its content are either owned by us or licensed to us. All such rights are protected by intellectual property laws around the world, and all rights are reserved.
12.2: Any use of the website and its contents, other than as specifically authorised herein, is strictly prohibited. Any rights not expressly granted herein are reserved by us.
12.3: The name ‘Number 1 Plates’, the Plate Logo, ‘Plate Builder’ and the Shield Logo are trademarks of Number1plates.
12.4: The trade marks, service marks, trade names, logos and other branding owned by third parties and used or displayed on or via our website (collectively, “Third Party Mark(s)”) may be trademarks of their respective owners, who may or may not endorse or be affiliated with or connected with us.
12.6: The content on our website is provided for your personal, private and non-commercial use only. You may print or share the content from our website for lawful personal, private and non-commercial purposes, and you may also make others within your organisation aware of the content on our website. You may not otherwise extract, reproduce or distribute the content of our website without our prior written consent.
12.7: Whenever you print, download, share or pass on content from our website to others, you must not make any additions or deletions or otherwise modify any text from our website, you must not alter or change any images, media or graphics from our website in any way, you may not remove any accompanying text from such images, media or graphics, and you must ensure that all content passed on to any third party is an accurate representation of the content as it appears on our website.
12.8: You are prohibited from using any robots, spiders, data mining or scraping technology or any similar third party tools for the extraction or reproduction of any data or content from our website without our prior written consent.
12.9: Whenever you pass on any content or materials from our website to anyone, you must acknowledge us as the authors of such content or materials (or any other authors wherever credited by us) at the time when you pass on such content or materials.
12.11: You must not, without our prior written consent, access, interfere with, damage or disrupt in any way our website or any part of it, our systems, any of our hardware or equipment or any networks on which our website is hosted, any software that we use to create or modify the website or to make the website available to you, or any hardware, equipment, network, server, software or technology owned or operated by us or any third party.
- For any purpose that is unlawful or that in any way breaches any applicable laws or regulations, whether local, national or international;
- For any fraudulent purposes whatsoever;
- To conduct any unsolicited or unauthorised advertising or direct or indirect marketing to anyone by any means, or to otherwise spam, communicate with or market to anyone any goods, services or business not authorised by us;
- To upload, host or transmit any viruses, malware, adware, spyware, worms, Trojan horses, keystroke loggers, spyware, logic bombs, time bombs or any other harmful programs or code which could adversely affect the use or operation of the website, our hardware or systems, or the computers, tablets, phones or other devices of any users or other third parties, or to upload any content or materials containing any such content;
- To communicate with, harm or attempt to harm children in any way; or
12.13: You must not submit any information about you to us if you are under the age of 18, or about any other person who is either:
- Under the age of 18; or
- If they are aged 18 or above, where you have not received their prior written consent to submit information about them to us.
12.14: You must not submit to us any information which is considered ‘sensitive personal information’. ‘Sensitive personal information’ is information about you or any other person which reveals your or their racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or which is genetic data, biometric data, information which concerns your or their health, sex life or sexual orientation.
12.15: If you accidentally or intentionally submit such information to us, you will be considered to have consented to our processing of that information on the basis of Article 9(2)(a) of the General Data Protection Regulation (Regulation (EU) 2016/769).
13) Inbound and Outbound Links
13.1: Links to third party content or websites may appear on our website from time to time. We are not responsible for the content of any websites accessible via any link(s) on our website. All content on third party websites is outside of our control, and we do not represent or warrant that such content is related to us or our website, suitable or appropriate for use or viewing, lawful or accurate.
13.3: You may not link to our website without our prior written consent. Where you have obtained our consent to link to our website:
- Wherever you post a link to our website on any other website, you agree that you will do so in an appropriate manner, and not in any way which is defamatory or disparaging towards us, which misrepresents us or our business, or which causes any harm whatsoever to us or our business; and
- You must not link to our website in order to suggest any form of joint venture, partnership, collaboration, affiliation, business relationship, approval or endorsement in connection with us where none exists and in any event, without having first obtained our prior written consent.
13.4: We may withdraw permission to link to our website at any time. In the event that we withdraw permission to link to our website and inform you of the same, you must immediately remove or cause to be removed any links to our website.
14) Viruses and other harmful content
14.1: We do not guarantee that our website does not contain viruses or other malicious software.
14.2: We shall not be responsible for any bugs or viruses on our website, or any software that might be transferred to your computer from our website, or any consequences which the presence or operation of such programs may have.
14.3: You must ensure that you have in place up-to-date and effective anti-virus protection on your computer or other browsing device.
14.4: You must not upload or otherwise introduce to our website any viruses, malware, spyware, adware, Trojan horses, worms, logic bombs, time bombs, keystroke loggers or any other programs or code that is harmful or malicious.
14.5: You must not use any third parties, software or technology to attempt to gain unauthorised access to our website, our servers, systems, hardware, software or data.
14.6: You must not attempt to perform any denial of service type attack on our website.
14.7: You must not perform any action which would contravene the Computer Misuse Act 1990. We may report any breach or suspected breach of this clause 11 (Viruses and other harmful content) to the relevant authorities and may disclose your identity.
15) Exclusions and Limitations of Liability
15.1: We do not exclude our liability to you where it would be unlawful to do so, for example, for death or personal injury caused by our negligence. if applicable law does not allow all or any part of the below limitations of liability to apply to you, the limitations will apply to you only to the maximum extent permitted by applicable law. [if you purchase goods or services from our website, different exclusions of liability may apply. these are contained in our terms of sale.]
15.2: Subject to the aforesaid, in no event shall we (including our parents, subsidiaries, affiliates, officers, directors, members, employees or agents) under any circumstances whatsoever be liable to you for any loss, damage (whether direct, indirect, punitive, actual, consequential, incidental, special, exemplary, or otherwise) costs, expenses, liabilities or penalties, whether in contract, tort, breach of statutory duty or otherwise, whether foreseeable or unknown, arising from, in connection with or relating to:
- Your use of our website;
- Any corruption or loss of data;
- Any inability to access our website, including, without limitation, any interruptions, suspension or withdrawal of our website (for any reason whatsoever);
- Any use you make of any content or materials on our website, including any reliance you make on such content or material;
- Any loss of savings, profits, sales, business or revenue;
- Any loss of reputation or goodwill;
- Any loss of savings;
- Any loss of a chance or opportunity; or
- Any other secondary, consequential or indirect losses,
15.3: Even if we have been advised of the possibility of such loss or damage, without limitation, you assume and shall be liable for the entire cost of all necessary servicing, repair or correction in the event of any such loss, damage, costs, expenses, liabilities or penalties arising.
15.4: We shall not be liable for any damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
15.5: You specifically agree that we shall not be liable for any content or the defamatory, offensive or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you.
15.6: You agree that in the event that you incur any damages, losses or injuries arising out of, or in connection with, our acts or omissions, the damages, if any, caused to you are not irreparable or sufficient to entitle you to an injunction preventing any exploitation of any website, service, property, product or other content owned or controlled by us, and you will have no rights to enjoin or restrain the development, production, distribution, advertising, exhibition or exploitation of any website, property, product, service, or other content owned or controlled by us.
15.7: To the extent that any of the provisions of this clause are unenforceable as outright exclusions of liability, they shall be construed as limitations on liability, limiting our liability to you to the maximum extent permitted by law.
15.8: No responsibility will be accepted for failed, partial or garbled computer transmissions, for any computer, telephone, cable, network, electronic or internet hardware or software malfunctions, failures, connections, availability, for the acts or omissions of any service provider, internet accessibility or availability or for traffic congestion or unauthorised human act, including any errors or mistakes.
16.1: You (and also any third party for or on behalf of whom you operate an account or activity on the website) agree to defend (at our request), indemnify and hold us harmless from and against any claims, liabilities, damages, losses and expenses, including, without limitation, reasonable legal and attorneys’ fees and costs, arising out of or in any way connected with any of the following (including as a result of your direct activities on the website or those conducted on your behalf):
- Your uploads, access to or use of the website;
- Your violation of any third-party right, including, without limitation, any intellectual property right, publicity, confidentiality, property or privacy right;
- Your violation of any laws, rules, regulations, codes, statutes, ordinances or orders of any governmental and quasi-governmental authorities, including, without limitation, all regulatory, administrative and legislative authorities; or
- Any misrepresentation made by you.
16.2: You will cooperate as fully required by us in the defence of any claim. We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, and you will not, in any event, settle any claim without our prior written consent.
17.1: The website is provided on an “as is”, “as available” and “with all faults” basis. to the fullest extent permissible by law, we do not make any representations or warranties or endorsements of any kind whatsoever, express or implied, as to:
- the service;
- the website content;
- user content; or
- security associated with the transmission of information to the website.
17.2: In addition, we hereby disclaim all warranties, express or implied, including, but not limited to, the warranties of merchantability, fitness for a particular purpose, non-infringement, title, custom, trade, quiet enjoyment, system integration and freedom from computer virus.
17.3: We do not represent or warrant that the service will be error-free or uninterrupted, that defects will be corrected, or that the service or the server that makes the service available is free from any harmful components, including, without limitation, viruses. we do not make any representations or warranties that the information (including any instructions) on the service is accurate, complete or useful. you acknowledge that your use of the website is at your sole risk.
17.5: By accessing or using the website you represent and warrant that your activities are lawful in every jurisdiction where you access or use the service.
17.6: We do not endorse content and specifically disclaim any responsibility or liability to any person or entity for any loss, damage (whether actual, consequential, punitive or otherwise), injury, claim, liability or other cause of action of any kind or character based upon or resulting from any content.
18) Other Additional Terms
- To reflect any changes in the way we carry out our business.
- To account for any changes we make to our website, including, without limitation, any new features or functionality we provide, any adjustments to the means by which we provide notices to you, or any changes in the content, purpose or availability of the website.
- To accurately describe our current data-processing activities so that you are kept up to date with our latest practices;
- To ensure that our documentation complies and remains compliant with any and all current and future applicable laws, regulations and official guidance.
18.6: We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
18.7: You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if, in our honest opinion, the transfer of the rights may increase our exposure under the terms – for example increasing the risk of us not being paid under the contract or increasing the possibility of us being sued under the contract.
18.8: Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
18.9: If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
18.10: Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
18.11: These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
19) Our Warranty.
19.1: Our Warranty only applies to manufacturing defects, which include delamination of the plate and letters which have become unstuck from the plate.
19.2: Our Warranty excludes damage caused during the process of fitting, including cracks to the acrylic when drilling and any damage caused to the letters.
19.3: Our Warranty also excludes general wear and tear.
19.4: Our Warranty covers a time period of three years from the date the order was initially placed.
19.5: Any damage must be reported to us via email – email@example.com – at the earliest possible opportunity.
19.6: Photographic evidence must be provided in order for any warranty claim to be valid.
19.7: We reserve the right to request proof of purchase.
19.8: We reserve the right to deny your warranty request.
19.9: We reserve the right to alter the terms and conditions of the warranty agreement at any point, without prior notice to you.
19.10: Any accepted warranty claim will be replaced with a like-for-like product. In the event that this is not possible, we will replace it with the closest available product. No financial alternative is available.
19.11: If you receive a replacement under this warranty, a new three year period does not commence. Instead, the warranty from the existing order continues until its original expiration date.
Terms and Conditions: Plate Insurance
The conditions below describe the terms and scope of our Plate Insurance, and do not affect your statutory rights.
The purchase of Plate Insurance is optional.
If you wish to purchase Plate Insurance, you must do so at the same time as placing an order for replacement number plates. You cannot purchase Plate Insurance at a later date.
Your Plate Insurance is valid for a period of 12 months from the date of purchase.
Our Plate Insurance is in addition to our Standard 3 Year Warranty, details of which can be found in Section 20 of our full Terms and Conditions.
Plate Insurance covers the physical number plates themselves, and does not apply to fixtures and fittings including, but not limited to, sticky pads, fixing kits (screw kit), anti-theft screw kits and suction cups.
What does it cover?
Our Plate Insurance covers the following:
- Number plates which have been lost or stolen as a result of a crime being committed.
- Number plates which have been damaged as a result of a road traffic collision, which has seen the Policy Holder’s motor vehicle insurers being involved.
Our Plate Insurance does not cover:
- Accidental Damage
- Damage deemed to be deliberately incurred in an attempt to get a replacement product.
- Incidents which have caused damage to the plate which have not been reported to the insurer of your vehicle.
- Road Traffic Accidents where the vehicle of the Plate Insurance holder has struck a wild animal.
- Damage or marks deemed to be general wear and tear.
The list above is not exhaustive, and therefore is not limited to what is listed above.
We reserve the right to change the aspects of what is covered by these Terms and Conditions. We are under no obligation to inform you of any changes made.
Making a claim:
In the event you are making a claim because your vehicle or number plates have been stolen you must provide us with the following information:
- Policy Number.
- Date of Purchase.
- Name of Police force investigating the report.
- Name of the officer in charge of your report.
- A crime reference number from the Police.
In the event you are making a claim because your number plates have been damaged as a result of a road traffic collision, you must provide us with the following information:
- Policy Number.
- Date of Purchase.
- Name of Insurer – Motor Vehicle policy.
- Claim Reference Number (from your insurer).
- Photographic evidence of the damage.
The requested information must be sent to firstname.lastname@example.org with your policy number as your subject line.
Failure to provide the required information will result in your claim being denied, and no replacement plates will be issued.
Claims under our Plate Insurance offering must be made within five working days of a report being lodged with the Police or, in the event of a road traffic collision, a claim with your motor vehicle insurer being made.
Your first claim is covered by the cost of your purchase of Plate Insurance. Subsequent claims within the 12 month period of the Insurance being valid are subject to an administration fee of £7.99.
In the event of a successful claim being made under your Plate Insurance policy, your plates will be replaced with a like-for-like product.
In the event that a like-for-like product is unavailable, you will be provided with the next closest possible item.
Upon a claim being successful, any replacement plates will be sent to the policy holder within five working days.
There will be no form of reimbursement of costs of the original plates.
Cancellation of your Plate Insurance
You have the right to cancel at any time within a period of 14 days from the date of purchase, known as a ‘cooling off period’.
Claims cannot be made within this cooling off period of 14 days.
In the event of cancellation of your Plate Insurance policy within the cooling off period, your number plates will immediately cease to be covered by these terms.
There is no right to cancel your Plate Insurance once the 14 day cooling off period has elapsed.
If any claim is fraudulent in any respect, all benefits under your Plate Insurance policy will be forfeited.