T&C’s

General

When you purchase through www.number1plates.com you are entering into a legal contract which is hereby set out via our websites and the below terms and conditions. These terms and conditions bind all sales through www.number1plates.com so please ensure you read through these terms and conditions to ensure you understand what you are purchasing. The content written on our website is there for your benefit and your viewing. Please ensure that you read through all pages on our website to ensure you understand what we sell and what you are purchasing. By ordering through our website www.number1plates.com you hereby accept these terms and conditions. If you are unsure about any of the terms and conditions or content on our website please ensure you contact us before ordering.

Delivery

Orders will be manufactured and dispatched the same day, providing an order is placed before 3pm (1pm on Monday) Orders placed over the weekend will be despatched the next working day.

We provide the following services

1. Royal Mail 24hr Tracked & Signed (Next Day) + £7.99

2. Royal Mail 48hr Tracked & Signed (1-2 Days) + £5.99

3. Royal Mail Guaranteed Next Day Before 1pm  + £8.99

4. Royal Mail 24 Not Tracked/No Compensation (Next Day) + £3.99

5. Royal Mail 48 Not Tracked/No Compensation (1-2 Days) + £2.99

6. Royal Mail Saturday Guaranteed Delivery Before 1pm + £9.99

7. European Deliveries within the EU (3-5 Days) + £19.99

Please Note: If the wrong Shipping Address and postcode are entered we will try to contact you by phone and email but failing that your order will sit and wait until you contact us. We use the postcode system so the digits need to be entered carefully.

Delivery on a Saturday is Guaranteed and bank holidays are excluded.

If your order is placed after 1pm on a Friday or on a Saturday or Sunday it will be dispatched on the Monday.

Number 1 Plates cannot guarantee these time scales and cannot be held responsible for postal delays with any of the carriers we use, or any other failures that is out of Number 1 Plates control.

Number 1 Plates will not be held liable if the wrong postage method is selected. We will not be held liable if a UK delivery method is chosen and a non UK address is entered. Lost items are not deemed lost by couriers until 14 days after posting. Number 1 Plates are not liable to refund or cancel the transaction once goods have been made and dispatched. Please also note that if a non signed for postage option is chosen we will not be held liable for loss and we will not replace any orders lost or missing, we will provide tracking details and the rest is up to you to follow through.

Please Note: If the wrong Shipping Address and postcode are entered we will try to contact you by phone and email but failing that your order will sit and wait until you contact us. We use the postcode system so the digits need to be entered carefully.

We cannot replace or refund lost or stolen goods in transit without a full postal investigation and trying to determine what went wrong. We may also not refund or replace goods until the postal insurance pays out.

Our courier will try to deliver your item twice. If you are not available on both of these occasions, they will destroy the goods. Number1Plates will not replace any items which have been destroyed by the courier and will result in you purchasing a brand new product.

Damaged Goods & Quality

Number 1 Plates will replace any goods that are damaged in transit or do not meet the quality standards that we set. If you have received damaged goods or goods that do not meet your expectations please send an email through to us with photos. All plates are quality checked before leaving our premises. We can not refund or resend without seeing photographic evidence.

Refund Policy & Cancellations 

To enable us to cancel your order you will need to fill out a cancellation form and return it by post or email (This can be found on our contact page). Cancellations must be made within 30 days from when you place your order. A £5 per plate cancellation fee will apply as orders are printed immediately when you place your order. This is because the product that you purchase is bespoke to you. The registration/design therefore cannot be returned and sold to anyone else and has to be thrown in our secure trash bin and as such our products do not fall under the distance selling regulations.

If your plates arrived damaged we will always re send out a new set to full fill  the order providing evidence of the damage is shown.

Here are some things to know about Legal Number Plates

Only outlets registered on the DVLA number plates R.N.P.S system can legally supply number plates. If you don’t have legal number plates fitted to your vehicle it could fail the MOT and attract the attention of the police.

Rules for the display of legal number platesare set out in law, briefly these are: –

All number plates must be displayed in accordance with The Road Vehicles (Display of Registration Marks) Regulations 2001 (obtainable from Her Majesty’s Stationery Office).

* A number plate must be displayed at the front and rear of motor vehicles (with some exceptions).

* Number Plates must be easy to read and meet the British Standard.

* Lettering should be black on a white plate at the front and a yellow plate at the rear.

* The background surface should be reflex-reflecting but the characters must not.

* There are separate requirements for traditional number plates displayed on vehicles constructed before 1 January 1973.

* Lettering and spacing must be of a set size. They must conform to one of the groups shown at:- Number plates fitted after 1 September 2001 or Number plates fitted before 1 September 2001.

Number 1 Plates reserve the right to make alterations to orders to meet legal standards, for example if illegal fonts, background colours, mis spacing or illegal spacing is used on plates with legal registration numbers.

DISPLAYING LEGAL NUMBER PLATES

The law states that:

* You must not alter, rearrange or misrepresent the letters or numbers

* Characters must not be moved from one group to the other (e.g. A242 ABC must not be displayed as A242A BC).

Offences may result in any or all of the following:

* A fine of up to £1,000

* The registration mark may be WITHDRAWN

* The vehicle may FAIL the MOT test

Full details of the requirements regarding the number plate law are included in The Road Vehicles (Display of Registration Marks) Regulations 2001. For more information click here.

Information

Number 1 Plates make your number plates with the information you have entered online when you place your order. You are responsible for any information entered on to the website. Number 1 Plates cannot be held responsible for any errors made by you. Number 1 Plates are not obliged to replace items if the mistake is yours. You should always enter your plate details correctly and also your address information correctly. If you think you have entered any details incorrectly please contact Number 1 Plates immediately but there is no guarantee that we will be able to change the details in time as the order may already be made and/or dispatched so please ensure you check the details before ordering online.

What we sell

Number 1 Plates manufacturer replacement number plates, but do not sell personalised registration numbers. When you purchase with Number 1 Plates you are purchasing plastic number plates, you are not purchasing the actual registration number. Please ensure when purchasing plates with Number 1 Plates that you check you are the owner of that registration number as you cannot just make up a registration number on our website and place on your vehicle.

Complaints

If you have any complaints about Number 1 Plates Products, Website, or level of customer service then please contact Number 1 Plates at the following email address:info@number1plates.com and all complaints will be dealt with by a director and in an efficient manner within 24 hours.

Legality

Number 1 Plates manufacturer both road legal number plates and off-road number plates. For road legal number plates you will need to design them in accordance with the legal guidelines displayed on our website. For off-road number plates you can design them as you wish but they are strictly for use on private land and not the UK Roads. It is your responsibility what you design online and Number1plates will not be held responsible for you using off-road number plates on UK Roads. If you are unaware of any of the legal guidelines and information please contact us before purchasing. All plates are made in Ireland and then shipped to our distributor in the UK and then shipped to you the customer by Royal Mail. Number 1 Plates keeps records of every transaction that is placed. Number 1 Plates will fully co-operate with the authorities on request if the number plates are used for illegal purposes. If you are unsure on any of the legal guidelines or have any question please contact Number 1 Plates before ordering.

Documents required by Law

To ensure a super speedy delivery please follow the instructions below, and quote your order reference number in all correspondence.

Please send “one” document from “each” list below – Required by law

We know this can be a real pain but we need to comply with the law, therefore we need to see one form of Identification for the person placing the order, and one form of entitlement for the registration number in relation to your order.

To simplify the process you can either:

  • Send original documents, in the post. these are then sent back to you in the post with your order
  • Take a clear picture of your documents, and send them via email to info@number1plates.com

Confirm your identification

We need to see “one” document to confirm your identification (This is the identification for the person placing the order)

  1. Driving license, whether or not issued in the United Kingdom (UK) (with or without a photo)
  2. A bill issued by your electricity, gas or water supplier, a landline telephone bill, or a council tax bill (current within the last six months) or rates bill (in Northern Ireland only)
  3. A bank or building society statement
  4. A passport, whether or not issued in the UK
* a national identity card issued by the government of a state or territory other than the UK
  5. A debit or credit card issued by a bank or building society
  6. A police warrant card
 or an armed forces identity card

Confirm your entitlement

We need to see “one” document to confirm entitlement for the registration number (this document doesn’t need to match the identification of the person placing the order, for instance if you are placing the order for someone else)

  1. Vehicle registration certificate (V5C or V5CNI)
  2. New keeper supplement (V5C/2 or V5C/2NI)
  3. Certificate of entitlement (V750 or V750NI) to the number
  4. Retention document (V778) – not applicable in Northern Ireland
  5. A renewal reminder for vehicle tax or SORN (V11 or V11NI)
  6. Temporary registration certificate (V379 or V379NI)
  7. A number plate authorisation certificate (V948) with an official stamp from the Driver and Vehicle Licensing Agency (DVLA) or Driver and Vehicle Standards Agency (DVSA)
  8. An electronic number plate authorisation certificate (eV948)
  9. A letter of authorisation from a fleet operator (including lease or hire company) quoting the document reference number from the registration certificate

Fraud Checking

At times it may be necessary for Number1Plates to contact you to carry out fraud checks to prevent credit card fraud.

Design and Designer

All designs, colors, and images on the Number 1 Plates website are for guidance only. In some cases on rear plates colors may appear darker due to the yellow reflective. All plates closely resemble the images displayed on our website but due to the limitations of our online plate builder and website some colors, layouts, and images may vary.

Copyright

All badges on our plate builder have been uploaded, designed & requested by our customers, we will not be held responsible if those images infringe copyright. It is the customers responsibility to ensure that if they are uploading badges to our website that they do not infringe copyright. Please also note that if you supply badges through email for use on your number plates, Number 1 Plates will not be held responsible if those images infringe copyright law. If you believe that any of these images breach copyright law you can request a removal of the image by sending an email to info@number1plates.com Please ensure that you submit evidence to support your claim and one of our representatives will respond within 48 hours.